Customer Relations Management Challenges MSPs

Leaders at business-to-business (B2B) firms often place great emphasis on retaining and developing their existing customers, yet at most firms, the customer relations management (CRM) process is fragmented and owned by different departments, be it marketing, sales or services, at ...

Recent Posts

Organisational Agility

By Adrian Reed on Mar 24, 2015
Read any book, article or blog about implementing change in organisations, and you’re sure to come across the term agile. Particularly in the software development world, rightly or wrongly, agile and evolutionary techniques are seen as the antidote to some ...
Topic: CRM/ERP

Geolocation: Necessary or Creepy?

By Jason Hannula on Aug 11, 2014
Mobile technology can add geolocation data to a wealth of information collected from customers. When used to add value for customers by tailoring messages based on their location and preferences, particularly in the retail industry, it can be beneficial, according ...

Train-Wreck Management v.s. Systems Thinking

By Mike Boysen on Jul 1, 2014
If you haven’t read The Leader’s Handbook: Making Things Happen, Getting Things Done I highly recommend it for you iconoclasts out there. It provides a great history of how management structures of the past 150 years got started (after a ...
Topic: CRM/ERP

5 Ingredients To Win In Sales

By Lori Richardson on Jul 1, 2014
To win in sales you, and your company, need a recipe for success. The ingredients to win in sales must be pure and of high quality to create a great, high-end, finished product. Here is what we believe it takes ...
Topic: CRM/ERP

LinkedIn Study Women In Sales

By Lori Richardson on Jun 30, 2014
This week, LinkedIn shared some statistics in its study “Women In Sales”. It’s pretty simple for them to do accurate research – they have all the data of 275 million (or more) business professionals in their system. They searched for ...
Topic: CRM/ERP
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