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Articles by Lori Richardson

3D Printing Embraced in Business

By Lori Richardson on Sep 23, 2015
Staples, Inc just launched an improved 3D printing service on its Staples.com website. As one of the most popular office supply stores in North America, more consumers will feel comfortable creating prototypes in 3D. What does this mean for the ...
Topic: MSP

Don't Confuse Technology with Systems

By Lori Richardson on Jul 30, 2015
Recently a colleague of mine was asking the sales leaders in their LinkedIn group for productivity tips for SDRs (Sales development reps) who are filling the top of the funnel with leads for the sales revenue machine. Every answer she ...
Topics: MSP, CRM/ERP

Process Systems and Metrics Grow Business

By Lori Richardson on Jul 28, 2015
What do companies such as managed services providers (MSPs) need to help them grow business? Process, systems, and metrics - you can't improve what you don't measure. But how to do it? Benchmarking against your peers is a great way ...
Topic: MSP