About the Author

Articles by Jim Harris

MSPs must be Specific Service Providers

By Jim Harris on Oct 30, 2015
According to my high school English teacher, specificity is the key to effective communication and understanding. Unfortunately for managed service providers (MSPs) the term “managed services” does not communicate the specific services they offer, which makes it difficult for potential ...
Topic: MSP

Personal and Cultural are Keys to Success for MSPs

By Jim Harris on Oct 15, 2015
Shawn Drew recently blogged about personal cloud growth which “composes the unique collection of cloud-based tools and services individuals use in their daily lives, and the size of each personal cloud is growing at a significant rate. Not only are ...
Topic: MSP

Security is the Oh in IoT

By Jim Harris on Sep 29, 2015
The perimeter fence model of IT security, which focused mainly on preventing external security threats with the digital equivalent of building a big fence around the perimeter of the organization with gates and guards securing a limited number of access ...

IoT is a Big Thing for MSPs

By Jim Harris on Sep 16, 2015
Discussions about the future of information technology typically center on two things: the cloud and the Internet of Things (IoT). Both are heavily hyped though neither are often well-defined and therefore not well-understood. Part of the problem is with the ...
Topics: MSP, Cloud Computing

Bringing Shadow IT into the Light

By Jim Harris on Aug 12, 2015
The few lingering doubts I may have had about the mainstreaming of cloud computing were eliminated yesterday when I saw a television commercial touting cloud-connected stuffed animals that use a mobile app and a public cloud service to allow parents ...
Topic: MSP

Always in Motion Is The Future of IT

By Jim Harris on Jul 15, 2015
Awakened by the force of the promotion of the film franchise’s new movie coming out in a time not too long from now in a theater not too far away, Star Wars has been on my mind a lot lately. ...
Topic: MSP

MSPs and The New IT

By Jim Harris on Jun 29, 2015
I am reading The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age by Jill Dyché. The book provides an action-ready blueprint for strengthening the role of information technology (IT) within the organization. This is a ...
Topic: MSP

MSPs Must be Business Partners Not Technology Providers

By Jim Harris on Jun 19, 2015
“Any sufficiently advanced technology is indistinguishable from magic,” is one of the three laws of prediction formulated by science fiction writer Arthur C. Clarke. Information technology (IT) historically hid behind this fictional magic wall that created a real division within ...
Topic: MSP