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Articles by Jim Harris

MSPs and The New IT

By Jim Harris on Jun 29, 2015
I am reading The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age by Jill Dyché. The book provides an action-ready blueprint for strengthening the role of information technology (IT) within the organization. This is a ...
Topic: MSP

MSPs Must be Business Partners Not Technology Providers

By Jim Harris on Jun 19, 2015
“Any sufficiently advanced technology is indistinguishable from magic,” is one of the three laws of prediction formulated by science fiction writer Arthur C. Clarke. Information technology (IT) historically hid behind this fictional magic wall that created a real division within ...
Topic: MSP

How MSPs Can Help Secure Mobile Apps

By Jim Harris on May 28, 2015
The State of Mobile Application Insecurity (PDF download, no registration required) is a report on research, sponsored by IBM and independently conducted by Ponemon Institute, based on a survey of 640 individuals involved in the mobile app development, deployment, and ...
Topic: MSP

MSPs and Cloud-based Analytics

By Jim Harris on May 13, 2015
A decade ago the phrase cloud-based analytics would have conjured images of meteorologists basing their weather forecasts on the analysis of data describing cloud formations and atmospheric movements. Today cloud-based analytics refers to the use of cloud computing to provide ...
Topic: MSP

MSPs are IT Guide Dogs for the Cloud

By Jim Harris on Apr 28, 2015
Alan Berkson recently blogged that one of the four roles of a managed service provider (MSP) is as a guide. “The role of guide,” Berkson explained, “may be the most important and emerging role in the MSP space. A key ...
Topic: MSP

The Cloud needs an Armored Car Service for Data

By Jim Harris on Apr 22, 2015
A common trope in television and movie crime dramas is an armored car heist. This has narrative appeal for several reasons. One, while the money is in transit you can have lots of cool car chase scenes. Two, it’s easier ...
Topics: CSP, MSP

The Cloud Beyond and around Data Storage

By Jim Harris on Mar 19, 2015
Like many people, one of my earliest experiences with the cloud was data storage. Having extra disk space for backing up files and making it easier to share files with others was a major selling point. Plus the sale price ...
Topic: CSP

Cloud Service Providers must also be Cloud Security Providers

By Jim Harris on Mar 2, 2015
As organizations turn to cloud service providers (CSPs) and managed service providers (MSPs) for business-enabling services, such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), they also need these service providers ...
Topics: CSP, MSP